Policies, plainly put.

We collect only what an order needs: your name, email, phone, delivery address and the products you chose. Card payments are handled entirely by Stripe on their own secure page, so your card number never reaches us; bank transfer and PayID are also accepted.

Your order history is visible to you and to the two people who run Velour. It is never sold, shared or used for advertising. Supplier emails contain only the details required to post your parcel — never your phone number or email address.

You can ask us to delete your data at any time by writing to us, and we'll do it within seven days, except for records we must keep for tax.

Orders are dispatched by the supplier holding the item, usually within 1–3 business days. Items from different suppliers may arrive separately.

Delivery is free over $120; otherwise a flat $9.95 applies Australia-wide. Parcels travel with Australia Post or Sendle and normally arrive within 2–6 business days of dispatch.

Every parcel ships in a plain outer box or satchel. The sender name is “VL” and the contents are not described on the label. Nothing inside is branded, and no invoice listing product names is enclosed.

For hygiene reasons we can't accept returns on opened intimate products — unless they are faulty. If something arrives damaged or stops working, tell us within 30 days and we'll replace it or refund you in full, including postage.

Unopened items in their original packaging can be returned within 30 days for a refund of the product price. Write to us first and we'll send a prepaid label.

Every motorised piece carries a 5-year manufacturer warranty. Email us with your order number and a short description and we'll handle the supplier claim for you.

You must be 18 or older to purchase. By placing an order you confirm you are. We may cancel and refund an order if we believe it was placed by someone under 18.

Prices are in Australian dollars and include GST. Placing an order holds your items for 48 hours; payment releases them for dispatch. We'll email you if payment hasn't arrived within that window.

This is a small, independent store. We reserve the right to decline an order — for example where a supplier has run out — and will always refund in full in that case.

Velour sells adult products. Access is restricted to people aged 18 and over, and every visitor confirms their age before entering.

If you're buying as a gift, everything is still shipped in plain packaging with no indication of the contents.